These Terms and Conditions ("Terms") govern your use of the online ordering and flower delivery services offered by Millbank Florist ("we", "us", "our") for customers in Millbank and surrounding areas. Please read these Terms carefully before placing an order through our website. By accessing our website or making a purchase, you agree to be bound by these Terms, which regulate the sale and delivery of floral products and associated items to you, the customer ("you").
Our website and services are available for online flower delivery orders within Millbank and surrounding areas only. Orders placed from outside our covered delivery area may be declined at our discretion. You confirm that you are at least 18 years old and legally capable of entering into binding contracts.
To purchase flowers and products from Millbank Florist online, you must follow the order process:
Our acknowledgement of your order, whether by email or via our website, indicates that we have received your offer to purchase goods. A legally binding contract is formed only when we send a further confirmation notifying you that your order is being processed and dispatched. If for any reason we are unable to fulfil your order, we will notify you as soon as possible and process a full refund where payment has been made.
We endeavour to ensure that all product descriptions, images, and pricing are accurate and up-to-date. However, flowers are a natural product, and seasonal or regional variations may occur. In the event a particular flower or item is unavailable, we reserve the right to make reasonable substitutions with products of equal or greater value and similar appearance, always maintaining the overall style and theme of your order. We will attempt to contact you if a significant substitution is required.
All prices are quoted in Pounds Sterling (GBP) and include VAT where applicable, unless stated otherwise. Delivery charges, if any, are displayed separately at checkout. We reserve the right to adjust prices at any time, but once you have placed an order, the price agreed at checkout will prevail.
Full payment is required at the time of order placement. We accept major credit and debit cards, and any other payment methods indicated on our website. Payment processing is handled securely; we do not receive or store your payment card details. Your order will not be dispatched until payment has been successfully received and cleared.
In cases of payment failure or unauthorized transaction, your order will be cancelled, and we will notify you accordingly.
We deliver flowers within Millbank and neighbouring areas as specified on our website. Upon entering your delivery address during checkout, you will be notified whether delivery is available to your location.
You may amend or cancel your order by contacting us as soon as possible after placing it. Amendments or cancellations must be requested at least 24 hours prior to the scheduled delivery date. Orders for same-day delivery or orders already dispatched cannot be amended or cancelled.
If your order is eligible for cancellation and we receive your request in time, any payment received will be refunded to your original payment method within a reasonable period. Refunds may take up to 5-10 business days to process, depending on your bank or payment provider.
If incorrect delivery details are supplied, and the order is dispatched, no refund or replacement will be provided.
If your flowers arrive damaged or not as described, please notify us immediately after delivery and provide clear photos of the delivered items. In such cases, at our discretion, we may offer a replacement, alternative arrangement, or refund. Claims must be submitted within 24 hours of delivery.
Due to the perishable nature of flowers, returns are generally not accepted unless the products are found to be faulty or unsatisfactory upon receipt. Each complaint is handled on a case-by-case basis to ensure customer satisfaction, where possible.
We will not be liable for any indirect or consequential loss arising out of or in connection with the provision of goods and services, including but not limited to any delay in delivery beyond our reasonable control. Our liability for any direct loss or damage arising under these Terms shall be limited to the price paid by you for the relevant flowers or products concerned.
We do not accept liability for failure to deliver due to circumstances outside our control, including but not limited to adverse weather, acts of God, public holidays, or incomplete delivery instructions. It is your responsibility to provide accurate and complete delivery information at the time of order.
From time to time, promotional codes or discounts may be offered. Each offer will have its own terms and may only be used as specified. Unless expressly stated, only one code may be used per order, and codes may not be applied retrospectively. We reserve the right to withdraw or cancel promotions at our discretion.
All content, images, logos, and brands featured on our website and associated materials remain the property of Millbank Florist or our licensors. You may not copy, reproduce, or distribute any content from our website without express written permission.
Any personal information you provide to us while using our website or placing an order is processed in accordance with our privacy policy and current UK data protection laws. We endeavour to protect your information and use it solely to process and deliver your order.
These Terms and any contracts between you and Millbank Florist are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend or update these Terms at any time. Any changes will be effective immediately upon posting on our website. You are advised to check this page each time you place an order. Continued use of our site and/or placing orders constitutes your acceptance of any changes to the Terms.
If you have any questions, complaints, or require assistance about our e-commerce Terms and Conditions for flower delivery in Millbank or surrounding areas, please contact our customer service team via the contact details provided on our website. We value your feedback and aim to respond to all queries promptly and professionally.
Note: These terms and conditions apply to all customers placing online flower delivery orders for Millbank and neighbouring areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 51 Causton St, Westminster, London, SW1P 4AT.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Millbank, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Millbank.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
