At Millbank Florist, we are committed to delivering the highest quality flowers to every customer, every time. As a trusted local Millbank florist, we serve households and businesses nearby with pride. Our Fresh Flowers Guarantee ensures that every arrangement arrives in beautiful condition with maximum freshness.
We take extra care in the selection, handling, and delivery of your flowers. However, in the unlikely event that your flowers arrive damaged, wilted, or not up to our freshness standards, please let us know right away. Your satisfaction and the joy our flowers bring are important to us.
To help us resolve your issue, notify us within 24 hours of delivery if your order is damaged or no longer fresh. Wherever possible, we kindly ask you to retain the arrangement and provide a photo to help us understand the problem. This allows us to take prompt action.
We guarantee the freshness of your flowers for a minimum of 5 days from the time of delivery, provided they are cared for as recommended. If, despite following the care instructions, you notice premature wilting or your flowers do not last at least 5 days, please get in touch within that period so we can assist you.
Your happiness is at the heart of what we do. If your flowers arrive damaged or fail to meet our freshness guarantee, we offer the following solutions:
We aim to resolve all flower-related concerns within 48 hours of notification. Please ensure that you contact us as soon as possible for the fastest support.
Our dedicated team values your feedback and strives to resolve every issue quickly and courteously. To make a return or lodge a complaint, please contact us with your order details and a description of the issue. Including photos can help us speed up the process.
Every concern is reviewed individually. We'll keep you informed throughout and do our utmost to provide the best possible solution, whether that’s a replacement, a refund, or another remedy.
Millbank Florist is proud to be your local florist, serving the Millbank community, homes, and businesses with care and attention. We value every customer and depend on your trust and satisfaction. If you have any queries or concerns about your order, please reach out—we’re here to help and make things right.
Thank you for choosing Millbank Florist. By shopping with us, you’re supporting a local business dedicated to delivering the freshest flowers and the best customer service. Your peace of mind and happiness with every bouquet is our top priority.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
